Technical Support and Frequently Asked Questions
Note: most questions can be answered by reading the manual (under the Help menu of the Mac and Windows versions). Otherwise, check the Frequently Asked Questions below or the Read Me Files to see if your question has already been answered. If not, send us a report using the Email Support Page.
You will get a faster solution by reading these materials carefully before writing.
Unfortunately, we cannot offer telephone support.
Frequently Asked Questions
Product Registration
- Where is my registration key?
- Where do I enter my registration key?
- Why doesn't my registration key work?
- I have lost my registration key; how do I retrieve it?
Order / Purchase
Installation
- How do I install the Palm version?
- Mac & WIN: Message indicating no dictionaries are installed?
- How do I install an iPod version?
- How to update a Mac OS X version?



